Effective December 1, 2025

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Digital Orthodontics (DOT) is the commercial name for services and products provided by Fernandez & Garro B.V., a private limited liability company offering digital orthodontics services, including Treatment Planning support, to dental professionals worldwide.

 

These General Terms and Conditions apply to all assignments granted to DOT, including follow-up, altered, or supplementary assignments related to digital orthodontics, treatment planning, and associated professional services. All provisions also apply to DOT employees and anyone involved in executing assignments.

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All assignments are granted exclusively to DOT, even if intended for a specific person. Partners and personnel of DOT are not personally liable.

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DOT exercises due care when engaging third parties but is not liable for their failure to perform. DOT may accept limitations of liability on behalf of clients. Consultation with the client will occur when reasonably possible, except for translators, couriers, bailiffs, or attorneys.

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Assignments are executed exclusively for the benefit of the client. Third parties cannot derive rights from the content or execution of assignments, including treatment planning or orthodontic diagnosis.

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All individuals associated with DOT, including third parties, may rely on these Terms and Conditions.

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DOT Does Not Provide Health Care Advice or Services

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By using DOT services, you acknowledge that:

1. DOT does not practice medicine or provide healthcare services.

2. All services, plans, reports, or communications, including Treatment Planning or Orthodontic Diagnosis support, may contain errors or omissions and do not replace professional clinical judgment.

3. You are solely responsible for all dental and healthcare services provided to patients.

4. DOT is not responsible for any clinical decisions you make regarding the use of its products or services.

5. A licensed dental professional must oversee all healthcare data, coordinate treatment, and apply clinical judgment while assessing clinical risks.

 

Service Level Agreement (SLA)

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• Treatment Planning services for Invisalign, Angel Aligner, ClearCorrect, and Spark cases take 2–5 business days.

• Complex cases or delays from third-party labs may extend turnaround time.

 

Special Offers and Promotions

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• Promotions apply only to the specified service or product line.

• Example: A 5-pack promotion applies only to 5 DOT Basic cases.

• DOT may limit participation, modify, or cancel promotions without notice.

• Promotions are non-transferable, not redeemable for cash, and may not combine with other offers unless specified.

 

Data Protection and Personal Information

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• You confirm you have all necessary rights to any personal data, including patient records, allowing DOT to collect, use, and share this information in accordance with our Privacy Policy and GDPR.

• You agree to indemnify DOT against any claims arising from misuse or unauthorized disclosure of data.

• Upon contract termination, DOT will delete, return, or close all patient data, except where retention is legally required.

 

Non-Obligation to Process an Order

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• DOT may decline Treatment Planning or recommend against proceeding in certain cases, e.g., surgical skeletal cases, severe periodontal conditions, diseases visible in digital records, or insufficient records.

• If analysis is conducted, DOT reserves the right to charge the full service fee.

 

AI-Diagnostic Driven Treatment Planning Services

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• Treatment Plans based on AI analysis depend on the quality and availability of records.

• AI-supported analysis may assist with Orthodontic Diagnosis but does not replace professional clinical judgment.

 

Refinements

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• Refinements are valid only while the case is open with the Clear Aligners lab.

• Once closed or expired, DOT is not obligated to provide further refinements.

 

Taxes on Services

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• DOT may apply taxes to services, which vary by country or region.

• Taxes are calculated over the listing price and are not included in the base price.

 

Right to Protect DOT and its Business

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• DOT may refuse service or product delivery if a client is deemed harmful to DOT, its patrons, or its business.

 

Modification or Discontinuation of Services

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• DOT may modify, update, or discontinue any products or services without notice.

• Continued use of services constitutes acceptance of changes.

 

Third-Party Manufacturing, Product Safety & Liability

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• DOT may facilitate production of Clear Aligners or other devices by transmitting digital files to third-party manufacturers.

• DOT does not manufacture or control third-party products.

• Clients are responsible for clinical evaluation, patient safety, and monitoring outcomes.

• DOT is not liable for manufacturer actions, product safety, recalls, or regulatory compliance.

 

Clinical Responsibility

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Clients remain solely responsible for:

• Evaluating treatment plans and Orthodontic Diagnosis suitability

• Ensuring clinical safety before product delivery

• Monitoring patient progress and managing complications

DOT does not assume clinical responsibility for patient care.

 

Limitation of DOT’s Liability

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• DOT’s liability is limited to providing Digital Orthodontics and Treatment Planning services.

• Once files are delivered to manufacturers or clients, all risk transfers to them.

• DOT may facilitate communication but holds no contractual responsibility for third-party actions or products.

 

Governing Law

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• These Terms are governed by the laws of DOT’s primary jurisdiction, without regard to conflict of law principles.

 

Contact Information

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• Questions regarding these Terms or promotions may be sent to info@dotdigitalorthodontics.com.